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Telehealth Application
Case Study

The Product:

The General Hospital Telehealth Application was created to assist patients with searching, scheduling, and confirming telehealth appointments after discover the following pain points of users: 
 

  • Confusing navigation within application

  • Accessibility issues

  • Determining medical services available/appropriateness

  • Viewing/scheduling/booking appointments efficiently

Persona

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User Journey Map

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User Empathy Map

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User Empathy Map

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Home.png
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Scheduling.png
Booking+Confirmation.png
Menu.png

© 2023 Jazmin Graham - Design by LDYS

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